What is Reflective listening? Why is it important?
How to do it?
How will it Help me in business?
Ever been watching a movie when someone’s trying to talk to you in person? You can probably hear the person, but you might not be able to listen them.
That’s because hearing and listening are pretty different things. Hearing is just perceiving sound, While listening means turning what you hear into meaningful messages.
1st I show you a Result of a small Activity.
Is this something you should hear or Actually listen?
- Sound of Horns in traffic. [Hear]
- Your colleagues’ experience of buying a new software. [Listen]
- Dad giving tips on paying taxes. [Listen]
- Stranger talking about India’s economical situation. [Hear]
Just a difference between hearing& listening. Because It is important in learning further about Reflective listening. So we just learnt What is Listening. Let’s go on! and learn business skills.[NOTE:-If you want to listen this blog content ,click on the Sound button .And if you want to read this blog in your language click on the choose your language button( scroll up-top right of this page.)]
Here’s map of this blog page for you.
What is Reflection? [We learnt word ‘Listen’, now see ‘Reflection’]
Reflection is a wave, changing its direction When it interface with surface. And with this process, we can see True image/things.[That we may not see from the stand point at we’re watching right now.] It means, In reflection Ray move in another direction, Find& Know new things.
See this image, It shows reflection of light. That’s what we have to do with what we listen.
It means, We’ve to think& try to re-understand whatever we’ve listened. Because that’s what reflection word works here.
Now we’re on the right track to learn this business skill. Let’s see FAQ of Reflection listening to clear concept.
What is Reflective listening?
Reflective listening=Listen+Understand every word of sentence+Reach the purpose of speaker.
It may look a big process, but Fact is this kind of process happens every time we listen carefully. But this happens so Fast that we generally can’t observe.
Why Should I do reflective listening?
Reflective listening helps you to communicate& understand better. At last it impacts on Outcome.
If we talk business, This helps you to Negotiate better.[You will see it in 2nd E.g.] Quality of team work and Feedback increases.
When to do reflective listening?
Reflective listening is a continuous process as other processes. Because whenever& whatever we hear, reflects in mind. By the way.. that’s why we say “Listen Good”.
So, Question is When you’ve to beware of what you listen and When not to.
Reflective listening Example.
My friend is asking me If I’ve studied chapter4? I’m thinking why he is asking? I suddenly realized, Today is Exam and His sit number is next to me. That’s why he asked😄.
See, I Listened, understood and reached the purpose.
Reflective listening Example 2.
Let’s Imagine Dwayne and his team sell electronic instruments to colleges. It’s their busy season, and everyone’s working hard.
One day, Projector department manager, Kevin tells to Dwayne, he’s quitting immediately. Dwayne shocked. Kevin explains, he’s telling him for weeks that he’s overworked and dealing with personal issues.
If Dwayne had been practicing reflective listening he might have understood Kevin before he quitted job.
Here we come to our How part of this business skill.
How to do reflective listening?
You just need to reflect words rightly& it needs 2 things: (1)Knowledge (2)Practice. After reading this blog, you’ll get enough knowledge to start best. After then you’ve to practice it.
Create a good surrounding[Specially for Business]
You need to create an atmosphere to talk productive. Some places meeting, some guys create group discussion Etc Etc.
Organically opportunities to meet& talk with your team about their challenges can take some of the guesswork out of community. You can prepare a schedule. Figure out what can make it easy. In short try to make Reflective listening more relaxed anyhow.
Now we’re going to see very deeply. So be very very ready.
Proper reflective listening[For all]
Listen& Imagine what I say. Catch every words.
1st, let the person speak you’re talking to. Have enough patience to listen them Full. Don’t cut them. Just observe their talk& expressions. Understand his words, Know What& Why they they’re saying. What’s reason& motto behind their talk!
If Anything You’re confused about, Don’t pretend. Just get clarification. Ask to explain in detail. Be natural. I would like to talk with Human rather than Alexa or Siri.
“Good listener is who also Asks.”
Now I tell you central part of this game.
Once, that person had their say, it means they had also shared their emotions& feelings with you. If you’re sharp observer, then you’ll prefer to focus on your mind. Because their emotions and words will also impact you. Emotions will be generated in your mind itself, because of this. Then you’ve to give them a right direction.
1st decide what they’ve said is really true at the most? If it is good, then be free. And if it is not, then Beware& sort it out. This is important to ask yourself, because sometime you may be wrong because of lack of accurate information. And you start behaving wrong emotionally. So 1st get true knowledge.
Yes, It is necessary. Even I would love to get your feedback for this blog. Giving feedback doesn’t mean judging them. Don’t be a judge of talent show and say, good or bad. Tell’em what you liked the most, what was really deep understanding, where they need to go in detail more…You’ve really listened them well with much respect. Feel them!
Don’t hesitate to give tough feedback. Just select wise words. Don’t just give feedback, also tell them your point of view& How you think they can improve. And you’ll learn this best with practice.
Let’s see pros and cons of this business skill.
Reflective Listening Pros and Cons
1st see some good sides.
Reflective Listening will atleast,
- Make relationship better.
- Make team more productive.
- Negotiation impactful.
- Give you emotional strength.
- Help you with Communication Skill
Cons of Reflective Listening
You know, Actually Reflective listening is an event, is an act. So it can never be totally perfect. You can never judge anybody that they are perfect with it. But We can make this better everytime.
Here we see some common cons,
- It may cause conversation being unnatural.
- Make sure, Reflecting takes time. [Practice is a solution]
- Every pros can be converted into cons, If it is not done in right way.
- It is your job to reflect and understand right.
My Tip of the Day
Fact is Reflective listening is a part of communication skill. Communication is an Art combined with Science. When you will go in depth, you will understand this. I’m giving you chance to understand in depth. There’s nothing to lose in getting right knowledge for Free. This link will Enter you in the Blog of Communication Skill.
- Prepare before you chat.
- Give& get feedback to your team.
- Share Goals& Expectations personally written to team.
- Be free to communicate by any media.
- At communication, observe the process.
- Most important, Just be a learner. That’s all it takes.
Note:-[For Startups and Students, I’ve created a program to learn about business practically. It is Free and 1-on-1. Just get new knowledge and experience. I will be with you if you find problem later. Then What do you have to lose here? You can apply for program by this form given below.]
So, How was Reflective Listening? Let me know in the comment box.